Formal Complaint Regarding Unprofessional and Disrespectful Behavior by Staff Dear [Property Office Manager/Company Name], I am writing to express my deep dissatisfaction with the unacceptable behavior exhibited by one of your staff members during a recent visit to your office. On [date of the incident 04/09/2024], I and my father visited your office to address a matter, and instead of receiving the professional assistance one would expect, he was subjected to rude and disrespectful treatment. The staff member in question raised their voice and shouted at my father and me in front of other customers, causing unnecessary embarrassment and distress. Such behavior is completely inappropriate, especially in a professional setting where clients should be treated with courtesy and respect. This incident is particularly concerning, given the number of people who witnessed the confrontation. It not only reflects poorly on your office but also on the level of service provided to clients. I expect a prompt investigation into this matter and appropriate action taken against the individual involved. Please acknowledge this complaint and inform me of the steps you intend to take to address this situation. Thank you for your immediate attention to this serious issue.