I recently went through Ellies & Co Property Agency and would like to share my experience to warn others who may be considering using their services. Unfortunately, my experience with this agency, specifically with an agent named Ronit from the Sales Department at the Wembley branch, was deeply disappointing. Ronit proved to be unprofessional, failing to respond to my calls. Whenever I tried to reach out to the agency through their official number, I was repeatedly told that Ronit was "on a break," regardless of the time I called. I had expressed interest in a 2-bedroom apartment near Wembley Central Station, and Ronit assured me that if I submitted a holding deposit, it would be refunded if I later decided not to proceed with the property. Trusting him, as we shared a similar background, I went ahead and submitted the deposit. However, when I decided the next day that I no longer wished to proceed with the flat, Ronit refused to refund my money. He claimed that the deposit would not be returned, and instead suggested that I find another customer for the property if I wanted my money back. This behavior felt deceptive and unprofessional. Based on my experience, I believe this agency is involved in questionable practices. I am sharing this to warn others who may be considering working with this agency. Please be cautious, especially if dealing with Ronit.