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Grey & Co Estate Agents - Wembley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I rented from Grey & Co about 4 months ago, as I was desperate for a property, they were very helpful and quick to forward the process and for me to pay the finances. *** HOWEVER, things took a turn for the worst when I informed them that I wanted to vacate and following thru my breakaway clause in the contract. I read the contract thoroughly but when it came to them, they twisted every rule in the contract in their favour I.e the return of my full deposit which they Initially promised at the beginning of the contract that I would receive in full. I now received less than half after reaching out to them multiple times via emails and telephone, I felt ignored and completely misled. I urge you all to NOT rent with Grey&Co as they WORK closely with difficult Landlords who want to squeeze every penny from you. They will smile for you at the beginning but will not honour anything at the end.NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

Hello Ghost and thank you for taking the time to update your review from 5* to 1*. I understand at the commencement of the transaction you were very happy. I also understand that when a tenant doesn't get all of their deposit back at the end of the tenancy this can be extremely upsetting, especially when they handed the property back in good condition. However you did sign a contract and when a contract is broken there are penalties to pay. We did not request anymore then was due under the agreement and you were advised of this at point you informed us that you would like to break the contract. Unfortunately we did not hold the deposit your landlord did so we could not control the speed at which this or overpaid rent was returned to you. For that I apologise that it was not dealt with quicker.

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604 High Road, Wembley, Middlesex, HA0 2AF, South East, UK, HA0

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