Dear D Hughes, I am very sorry to hear about you have been having issues. Do you reside in a property that we rent out, as your name is not showing on our data base? Please email me on abigailgrey@greyandco.co.uk and I will urgently look into this as we respond to maintenance issues as a priority and I am very alarmed to hear about the poor response to your issues. I urgently await your email to put right the problems experienced. Yours sincerely Abigail Grey Director