Hello Fan thank you for taking the time to leave a review, obviously we are very disappointed that it is only a 3 star rating. We are always looking to improve and be better. It would be really great to have a chat to find out where we fell short of a 5 star review and what you think we should be doing to provide best in class service to our clients. We have tried to call you to discuss but haven't been able to speak with you. If you feel more comfortable discussing this with me directly then please feel free to email me on abigailgrey@greyandco.co.uk.