This is the worst agency I have come across so far. They don't look after their tenants at all. Instead they leave them on mercy of landlords and suggest the landlords the awful tactics to kick the tenants out of the property misinterpret their tenants and serve their business interests only. Discussing your situation before hand to seek help from this agency is like inviting your your demise without calling for it. Was Renting with the agency for last 2.5 yrs because of my job location. Not recommended at all.