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Whitegates West Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Freya was absolutely brilliant throughout the buying process. She was the perfect mediator and communicator, at one point clarifying an issue that had extended the process over a month between all the parties involved - once taken in hand and clarified by Freya this problem was resolved within quite literally 2 hours. Freya actively listened and was attentive to all my concerns as a first time buyer. She was transparent and keen to help. She went above and beyond and for that reason I would highly recommend Whitegates West Derby if this is the character they employ.

Reply from agent

Thank you for your fantastic review! We’re so pleased to hear that Freya made your first-time buying experience smooth and stress-free, it’s great to know she was able to resolve certain issues for you. At Whitegates West Derby, we’re proud to have team members like Freya who go above and beyond to support our clients. Your recommendation means a lot to us, and we’re thrilled to have been a part of this important milestone. Congratulations on your new home! If you ever need assistance in the future, we’re here to help.

5.00 /5

Would highly recommend Whitegates, the team are amazing and keep you informed every step if the way. Freya was brilliant and Matthew, always at the end of the phone when you need them. I had been with other estate agents in the past and Whitegates made my move eventually happen! They gave an excellent service.

Reply from agent

Thank you so much for your kind words and for taking the time to leave such a wonderful review! We are thrilled to hear that Freya, Mathew were able to support you throughout your move. It means a lot to us that you felt well-informed and supported every step of the way. It wasn't smooth sailing but we are so glad to have been part of your journey and managed to get the property through to completion. Wishing you all the best in your new home!

5.00 /5

Lydia was an excellent Agent. very pleased with her professional and kind attentions. The Agency is so far, one of the best agencies I have made transactions with, big thanks.

Reply from agent

"Thank you so much, Loui, for your wonderful 5-star review! I’m delighted to hear that you were pleased with Lydia's professional and kind attention. It's our goal to provide the best service, and it's great to know that you had a positive experience with our agency. We truly appreciate your kind words and your trust in us. If you ever need anything in the future, don't hesitate to reach out. Thank you again!"

5.00 /5

James is truly amazing. Buying a house is a stressful process, but every time I called, I was met with friendly and professional service. His attitude and dedication made a real difference. Thank you, James!

Reply from agent

"Thank you so much for your kind words! It was a pleasure to assist you through the home-buying process, and I'm thrilled to hear that James service made a positive impact. Your feedback means a lot, and I truly appreciate you taking the time to share your experience. If you need anything in the future, don't hesitate to reach out. Wishing you all the best in your new home!"

5.00 /5

Katie is very helpful and kind. Throughout the process she was very professional and keep me updated and for any queries how many times you call her and ask she always answered politely. Wonderful experience with whitegates. One of the best agency.

Reply from agent

Thank you very much for your thoughtful review! We’re delighted to hear that Katie provided you with such a positive experience, keeping you updated and handling all queries with patience and professionalism. It’s fantastic to know that her dedication made your experience with Whitegates memorable. We’re proud to be one of your top choices and are always here to assist you whenever you need. Thank you again for your kind words!

5.00 /5

I recently sold my property with James and it was a great experience from start to finish. My initial meeting was with Bernie, who was very professional and laid out a clear plan for the sale. After that, James took over and managed everything seamlessly. He kept me updated every step of the way and handled any issues quickly. Thanks to their team effort, the sale went smoothly and faster than I expected. I highly recommend Whitegates, West Derby for anyone looking to sell!!

Reply from agent

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that both Bernie and James provided excellent service and made the sale process smooth and efficient. At Whitegates West Derby, teamwork and keeping our clients informed every step of the way is our priority, so it’s wonderful to know we hit the mark. We truly appreciate your recommendation and are delighted that we could exceed your expectations. Best wishes in your new chapter, and if you ever need us again, we’re here to help!

5.00 /5

I was very happy with the service and support I received from Whitegates West Derby Branch when buying my new house. James and his colleagues were friendly, helpful and professional throughout.

Reply from agent

Thank you for your kind words! We’re delighted to hear that you had a positive experience with James and the team at Whitegates West Derby. Providing friendly, helpful, and professional service is our top priority, and it’s wonderful to know we met your expectations. Congratulations on your new home, and if you need any assistance in the future, we’re here to help!

5.00 /5

Katie is very kind and helpful. She responds to emails in a timely manor and goes above and beyond if I require any help. Excellent estate agent who cares about her clients.

Reply from agent

Thank you so much for your kind words! We’re thrilled to hear that Katie has provided you with such attentive and dedicated service. She truly cares about her clients and takes pride in going the extra mile, so it’s wonderful to see her hard work recognized. We’re grateful to have her on our team and to have clients like you. If there’s anything more we can do for you, please don’t hesitate to reach out!

5.00 /5

James Devonport property consultant, guided us through our property viewing. Went smoothly and our offer was accepted, pointed us in the right directiion with mortgage advisor. Highly recommend James & Whitegates

Reply from agent

Thank you for your fantastic review! We’re delighted to hear that James was able to guide you smoothly through the viewing process and help with next steps, including connecting you with a mortgage advisor. Your recommendation means a lot to both James and our team here at Whitegates. Congratulations on your accepted offer, and please don’t hesitate to reach out if there’s anything more we can assist you with. Thank you once again for your kind words!

5.00 /5

Katie has been very kind and helpful, I asked her to fill the form and sign my document , she did it very quick. Thanks so much . Sara

Reply from agent

Thank you, Sara, for your kind review! We’re so pleased to hear that Katie was able to assist you quickly and efficiently with your documents. She’s always happy to go the extra mile for clients, and your feedback means a lot to her and our team. Please don’t hesitate to reach out if there’s anything more we can help you with—thanks again!

Contact details
Sales Phone:

0151 2560322

Opening hours

Unknown

Address

74 Mill Lane, West Derby, Merseyside, L12 7JB, North West, UK, L12

At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. <p> Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. <p> Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!

Our team

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