Hi Shangri La, we're very sorry to read this review and would really like to get to the bottom of what happened here. Our management team put a lot of care and dedication into making sure our owners (what we call our landlords) and residents feel supported and cared for. We also prioritise giving the right advice for every client and their individual needs, so we're really surprised by this feedback and absolutely need to find out if there's anything we could have done better. Would you be open to getting in contact to let us know? Please send Reagan an email at Reagan@paramount-properties.co.uk, or if it's easier call us on 020 7644 2313. We hope to hear from you!