Hi Zeynep, I'm really sorry to see you've had a 1 star experience. I can see my colleagues have responded to your enquiry a couple of times, and I wonder if you'd be open to letting us know more about why you've given us the 1 star? I'd really appreciate the chance to get to the bottom of this so we can find a solution! If you're open to it please do get in contact - Danielle@paramount-properties.co.uk.