In short, Paramount Properties is nothing but Fantastic. I can assure both a seller and a buyer that I have had nothing but high satisfaction from Paramount Properties. I am a student who was looking to rent a property with my friend for the upcoming new term to begin in September. Unfortunately due to COVID-19, I decided to leave the UK and return to my own country which made house hunting all the more difficult. Throughout my 2-3 months looking for a place to stay I have been met with lesser than helpful agents from companies I thought would be good based on their name and high customer count. However, not being in the country and only being able to be contacted via email made things very clear to me on how certain agencies were less than useful and were not prepared to sell houses thru the pandemic. 1)I first faced issues such as poor communication, not being able to speak to someone directly sure was frustrating especially when they don’t respond to your emails. 2)Even if I weren’t overseas, I would still not want to leave my house during this difficult time and would love it if they had provided a virtual option for those who wanted to view it online. 3)With such a difficult time upon us, money is definitely a sensitive topic but no one wants to be scammed With all these being said, I never expected to have the amazing service that I received from my agent Oliver. First and formost, I would like to commend paramount for having by far the most impressive viewing page of any house i have ever seen. From all the pictures they provided(which includes the floor plan) to the video tour showing you exactly what the house is like was just great for someone wanting to know everything about thw house without being able to view it in person. {NOTE: Maybe you guys can work on your description as it was decent but nothing great} In addition to their amazing website, Oliver was just a great guy and an amazing agent. I have counted and have had a total of 70 emails with him, and I have to commend him for replying to each and every single one of them super promptly. (No body likes waiting, especially something like this where you are in a way paid for your excellent survice) Oliver was always super professional, answered all my questions with great detail and the best part replied me either immediately or so fast that I was never waiting for a response. Oliver and his colleagues such as Andrew and Madlen also provided me with excellent support throughout this process. Even though, after I signed my contract I would a similar property to mine in the same building and floor for a cheaper price, I never once felt like I was scammed as by just looking at the huge difference in marketing, you wouldn’t even know it was the same property. All in all, to both landlords and tenants, Paramount Properties is one of the best agencies I have ever dealt with and by a huge margin mind you. I cannot speak for how my tenancy will be during my 2 year stay with them but I guess youll hear about it in my next review.PositiveResponsiveness, Professionalism