Hi lxk, we have a dedicated team answering our phones around the clock and are very surprised to hear that you've been having difficulty getting through! We're sorry that you're having such a frustrating experience, and we'd first like to confirm that you are contacting the correct Paramount as we have had a few mix ups in the past with people having issues with other unaffiliated agencies of the same name. We'd really like to get to the bottom of this for you so we'd be happy for you to get in contact by either giving us a call at 020 7644 2314 or sending an email to spencerl@paramount-properties.co.uk. Best regards, Spencer.