Hi Jinyi, thank you for leaving us a great review! We're glad to hear Lauren and Harry made your renting experience a smooth one. We understand that the process can be stressful at times, it's important that we make all our residents feel supported throughout. Both Lauren and Harry are brilliant, and they genuinely love what they do. We know that this review will make their day, we'll be sure to pass it on to them. Thanks again, we hope you enjoy your new home, and should you ever need us again please don't hesitate to reach out!