Hi Jawad, thank you for your review and I'm sorry that you feel you've had a frustrating experience. What you've described is absolutely unacceptable by our standards so right away we've looked into what happened. It's incredibly important for you to feel like you're receiving caring service, so we make sure to have every resource in place so that we can respond immediately to all of our enquiries. I've confirmed that your first enquiry received an immediate response by email to ask for more information, and our agent followed up with a phone call later in the day to the number you provided. We then followed up with another email that unfortunately wasn't answered. We attempt to get in contact in different ways as we know different people find different methods more convenient. By the time we were able to get in contact with you an offer on the property had been accepted by the Owner. We completely understand that it can be frustrating when you've found a property that looks like it'll be a perfect fit and then it becomes unavailable. We want to do everything we can to help you find a great fit for your next home, so please do let us know more about what it is that you're looking for. We're here to help you find it!