Hi Adile, we are sorry that you are experiencing frustration, however, we have made every attempt to work with you while a replacement was found for your tenancy during the beginning of the Covid-19 outbreak. We want to be clear that the landlord manages this property, and we are only holding your deposit as a stakeholder while you negotiate with your landlord and the current tenants over the damages to the property, after which it will be released to the relevant parties. While we understand that things come up unexpectedly, we need to follow procedures to ensure that every tenancy is handled in the best and fairest way for all. We'd be happy to discuss this further from our position as a non-managing agent in this instance. Please do give us a call at 020 7372 0202 or send an email to info@paramount-properties.co.uk.