Hi Eleanora, we are quite surprised by your review. It is absolutely fine to have guests visit you at your property, however, it is not acceptable for a tenant to market a rented property on online platforms and accept payment for guest stays. Regarding keys, even though both our consultant and check-in clerk had no issue accessing your property, we still sent a locksmith to resolve your issue. We have been prompt responding to any issues that you have raised and have done our best to work with your availability. We also ensured that your deposit was returned as quickly as possible - much quicker than our quoted time frame. We would be happy to discuss this further with you - we can be reached at 020 7644 2331 or info@paramount-properties.co.uk.