Hello Kate, I am sorry that you did not understand what you were agreeing to. You were entering into a flat share with another tenant. That tenant may have misled you. With permission from the landlord, we arranged for you to replace an existing tenant on an existing tenancy agreement. That agreement has now come to an end and you wanted to move out, but the other flatmate did not. A tenancy is a joint agreement, you weren't just renting a room. Your flatmate was able to find someone else that was happy to replace you on the tenancy, and we have arranged for this. As the new tenant is replacing you, they are just taking over your obligations, and therefore the deposit money arrangement was between you. If you had moved in to the flat on your own, then a new tenancy would have been created, with new deposit protection and a new inventory. You were provided with any information you requested in a timely manner. As you say, you were provided a copy of the agreements as soon as referencing was complete, a week before you wanted to move in. You did not have to proceed. You have expressed that you did not want to continue living there after a couple of months, so it is a good thing you were just doing a tenant swap, otherwise you would have been committed to 12 months. All phone messages are kept, and any left with our answering service are held in emails, there is no messaging blackhole. We enabled you to rent the flat with another person. We were not privy to the relationship with the other tenant, or your relationship to the person who is replacing you. We have no complaints from you about the property and you have received your portion of the deposit back when you moved out. Perhaps flatsharing with strangers is not something you wish to do in the future. The contracts and the laws are very clear on tenancies and tenants rights.