Communication was just poor; nobody could be bothered to reply to emails in a timely manner so the viewing could be arranged earlier than it was. Arrived at viewing and after waiting, we called and were told an email had been sent that the property had gone- 9 minutes before the viewing time. Obviously we were en route. Nobody had called because all of a sudden our "phone number on the system was wrong". Utter nonsense. Wasted morning and very disappointed.