Estate agents don't know the property they are renting very well, flat not cleaned throughout before moving in, called multiple times over several months to get repairs done but still nothing, don't adhere to safety standards regarding gas hobs, very slow response times, changed my electricity supplier without telling me, rodent problem not being addressed Edit in response to the owner: that parking permit was not replaced until after I moved in and no cleaners came round beforehand, the hob installers chose to not follow minimum safety clearance guidances (I have this confirmed in an email from you), I have email confirmation that you changed my electricity supplier without telling me, the rodent issue is still a problem