Awful. We are fairly young and purchased a 5 bed via them. On house viewing the old 'gentelman' who only works some Saturdays wouldn't let us take pictures, kept asking how we can afford it and kept making jabs like he thought we were scouting out the place to rob it. At one point, he offered to send a leaflet for the property, which never turned up. The sellers used these estate agents, and they were really pushy for info from us on the chain but when we needed any info they had nothing ever and said oh we will get back to you and never would. The seller said they would break chain and they didnt not the Estate agents fault but there were numerous attempts for simultaneous and the seller went MIA on those days, trying to get answers from estate agent was an absolute nightmare. When we went to pick up the keys, the estate agent had us come a 2pm no keys available, had us hang around for ages, eventually gave us their keys as they couldn't contact seller. Turns out she was gone ages ago they said they would post us the other keys that never surfaced. Communication abysmal. Made a stressful time even more stressful.