Unfortunately the agency are very much in favour of the landlords over the tenants. After a 3yr tenancy, I was asked to provide them with money on top of the deposit despite me offering a settlement based on official quotes. When I queried the amount, they demanded more so I had to raise a case with the DPS who awarded me with the money I was expecting. Landlord refused to meet me to discuss, despite several requests. Advice would be to ensure you stand your ground as M&C will always side with landlord. Take lots of pics and ensure any repair/decorating costs quoted check out with what you would expect. Legally the agency should provide you with address of landlord within 21days of requesting, yet M&C refused to provide, illegally, stating the landlord doesn't wish to provide? Having rented on and off for 20yrs and bought and sold properties with numerous agencies in the area, Martin and Co stand out as the worst I have ever had to deal with.