AVOID AT ALL COSTS! The worst estate agents I have ever encountered. The day I went to collect my keys, I entered the branch and was completely ignored by all staff members and was not greeted. This was just the beginning of an awful year. Living room windows allowed water to enter. At first, they tried to convince me it was due to condensation. It took 2 months of me calling and emailing for someone to even have a look. The rain water damaged my brand new TV stand. Instead of fixing the problem (the damaged gutters) the leaking area was painted over with "sealant" which quickly allowed water through again. Spoke to the owner of the branch who said he would have a look and send someone out, he never did. Window is still leaking 13 months later. The bedroom began to sprout mould due to the unprecedented winter cold but also extreme damp caused by a leak from the upstairs flat. When I sent an email about the leak in the bedroom, I was told its probably caused by the leaking window in the living room. The mould began to effect my health and damage my furniture and belongings, which I was told to "give them a wipe". This was also painted over. I had to purchase a £300 dehumidifier to tackle this damp with no support from the landlord or estate agents. Humidity levels in the flat measured at 85%. I was actually advised to "seek alternative accommodation" if I wasn't happy. Found a live earthworm in my toilet. Bathroom sink wouldn't properly drain. Bathroom light and kitchen hob lights were not working on move in day. Owner and staff have no sympathy or compassion, offer absolutely no solutions and will ignore or avoid you unless they need a payment from you or to sign documents. Had to remind them to return my deposit 2 weeks after I had moved out. If you can rent or buy from anywhere else, I strongly recommend.