On behalf of Lillingtons, I do thank you for leaving your feedback. I am sorry to see you feeling this way & publically stating that we let you down in every area when we know this to be different, I would like to point out that although you have said that you chose Lillingtons because of promises made by myself, it was our valuer, who you met to gain your marketing advice when deciding to use us. You only met me at a later stage. While you worked with us our team went to a great deal of effort to achieve a sale for you including implementing a number of additional marketing products at our own cost and extra 'after hours' photographic visits from myself in order to continually improve your visual marketing. As you say, we were ultimately successful in introducing your buyer although you were then on the market with another agent. I am afraid that despite our efforts to be open and transparent with you about how our industry treats buyer introductions, you elected to be guided by your second agent who by rights should have immediately ceased any dealings with the offerer and referred you back to us as the introducing agent for your buyer. If they had done as they should, your experience would have been much simpler and more positive. In a final effort to be fair, we agreed to split our commission with the other agent and offer them an amount to progress the sale for you which they agreed to, however on exchange of contracts they attempted to invoice for more than the agreed split, something the legal representative can confirm. We can understand you being frustrated by the situation and are genuinely sorry that you feel like this, however in this instance we feel the good work our team does on a daily basis, and which is seen here on rateragent has been obscured by the unprofessional actions of the second agent.