So, first time renter and I have to say they are very disappointing. My actual landlords are such a lovely couple and it's been a real pleasure to be living in a house they own. Belvoir however have been nothing but a disappointment. From the very first message I sent trying to arrange a viewing I received blunt and unhelpful responses that made me feel uncomfortable however we really liked the property so we continued. There were constant delays a full week of no contact. Constantly chasing them up and a lack of communication that left some major confusion with how much was getting put down for the deposit. They refuse to take responsibility for any of the delays and breakdown in communications that took place and will place all of that on you the customer/ Tennant. In person we did have a lovely experience with Maureen when collecting the keys and going over the paperwork. We have now found a new property and we have been delayed a full week on getting our references due to them ignoring the messages from the new agency from the 6th to the 12th an email sent everyday and failing to reply to me and stating they won't do it and passing it on to someone else. I had already wrote a review but decided to redo it to add in this new information and paint a more informative picture as to what the experience has been like. I wouldn't recommend them for a smooth experience. I feel like it has been really inpersonal and rude. Trying to communicate with them has caused me quite a lot of stress and it's been really difficult to try remain calm and professional when feeling unsupported and blamed for how the service has been. After meeting with different agents and experiencing much different service I do believe there are less stressful options out there.