Thank you for your review and we would advise that this is not a true reflection of events and that we have a full timeline of events including e mails and telephone records and that we have been waiting on a response from you consistently and that you did not pay the required rent and deposit and were continually given the opportunity to do so until such time that the landlord eventually decided to put the property back on for let as there was no resolution to this. I would advise that we have provided you with the best possible service we can and that have always been professional and communicated things to you in a clear and concise manner.