Sold our house through Cooke and co recently. When Nigel came out to value the property he spent a long time telling us all about how they would go the extra mile to help us and how he would personally help with the negotiations throughout the chain if we needed it. In reality he stopped answering texts and calls within a week of us signing the contract with them. The time I did manage to speak to him the advice he gave me directly contradicted what his sales team said. Most of the staff in the office were polite and friendly however, one particular member of staff could be very abrupt (bordering on rude). I felt very unsupported by Cooke and co and actually had more support from the estate agent of the house we were buying. They also have a deal with a local (and very good) solicitor which means if you sell through Cooke and co and want to use this firm you end up paying substantial referrers fees. This was not made clear to us on signing up. In short they sold our house quickly but did nothing to make the process feel smooth or easy and the staff could be difficult to deal with. Given that they charge significantly more than other estate agents in the area I would have expected more from them.
55 Park View, Whitley Bay, NE26 2TP, UK, NE26
Website:
http://www.cooke-and.co.uk/Original Coastal Specialist We are hugely passionate about the coast and decided long ago to focus our business on providing the very best service to the people of the area. As a consequence our family run Agency, established in 1992, has grown to be the largest single office Estate & Letting Agents at the North Tyneside Coast. Our passion for the area is only surpassed by our passion for exceptional service. We know that by achieving the best possible results for our clients, they will return to us and recommend us to their families and friends. Given the majority of our business comes by these routes, it’s clear that the philosophy works. In order to give the best possible service we continually invest in our staff, all of whom are highly qualified and attend regular and on going training from industry leaders in best practice including: the Guild of Professional Estate Agents and the National Association of Estate Agents. All of our valuers are licensed, accredited members of the National Association of Estate Agents and we are also members of the the Guild of Professional Estate Agents and the Property Ombudsman Scheme. Our excellence in our chosen area has been recognised by the Relocation Agent Network, the largest relocation company in the world with hundreds of partners across the country, who have selected us to represent their interests on the North Tyneside Coast.