Very poor service. If you're looking to buy, avoid! I enquired about a flat I found the advert online, Ross got in touch with me and we arranged the viewing. He didn't answer all my questions but offered to arrange second viewing with vendors. In the meantime I made an offer. After the meeting with vendors there were still questions to follow up and I received no help nor interest from Ross. He sent me a very generic reply sharing his experience however he then didn't follow up anything! He completely ignored me placing the offer! Never got back to me. It's been more than 2 months. I'm still shocked actually for such a poor customer service hence I hesitated to write the review hoping that I will hear something.