Hi Katie, We appreciate you taking the time to post a review of our services, and in doing so sharing your experience of renting through us. Unfortunately, there are vast disparities in your version of the events surrounding your tenancy and how it ended, compared with what actually transpired. We pride ourselves in the transparency of our dealings with the Public and we were dismayed to read the contents of your review and claims contained therein. In these circumstances, we would reply as follows. Firstly, mice infestations are common place in period properties. Your property had recently been renovated, prior to you taking up residency, and our records show that in the previous 12 year unbroken tenancy we never had to deal with any vermin issues. Nevertheless, your report was not ignored and a firm was engaged to eradicate the problem with many hundreds of pounds spent doing so. When reading your other recent online reviews we see that you even gave the firm in question, Exodus Pest Control, a glowing 5 star review for the work completed in the property. A review of our files, records and email correspondence would confirm that at no time did we attempt to force you and your co-tenant to stay in the property or did we behave in the manner you described. The facts of this matter would also reveal that you and your co-tenant had already committed to a renewal of your tenancy, at the same rent as before, and indeed you had both already signed a new 12 month tenancy agreement. This was BEFORE any altercation you mention, with a neighbour involving a brick, even took place. Naturally you and your co-tenant requested to be released immediately from the new tenancy agreement you had previously signed and after consultation with your Landlord, your request was granted. Your vacation of the property was expedited to alleviate any further stress to yourselves. There were no arguments between us whatsoever during this process. We did everything we could to assist your removal from the flat at the earliest opportunity. These are the facts of the matter and they are conclusive. New tenants took up occupation in the flat shortly after you left, paying market rent, and there have been no new reported issues concerning vermin, insulation qualities or the level of security at the property in the four months that have expired since you and your Co-tenant moved out. Best wishes, Ellis & Co Willesden Green.