Absolutely poor service from top to bottom. I rented from them and when I left. they put a claim on my deposit even after the checkout inventory did not highlighted any issues. It took them almost a month to make up their mind on what claims to put through DPS. I got all my deposit back after my case was referred to ADR almost 3 months after my tenancy ended. I am thinking this kind of practice would put a lot of strain on family’s who’s deposit they claim upon and surely anyone in need of money would give in to greedy agents making false claims. I rented from many agent never faced any problem like this. I can surely say with regards Gascoigne and Halman. Don’t rent from them and if you do make sure checkin inventory is thoroughly checked and do necessary amendment within 7 days ( Gascogne Halman says amendments should reach them within 48hrs). And lastly Msg for Rebecca where is duty of care towards your tenants and looking after their interests, tenants are your customers and if they don’t rent from you, your wage will not be paid, unless you have get commission or bonus to successfully claim from deposits.