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Nicholas Humphreys - Wimborne

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2.00 /5

Viewed a lovely property which we went through the application process for, even offered extra 6 months rent as we were so keen on going ahead. Took 5 days to hear back to say we were unsuccessful, rude lady on the phone who when I asked why it had taken so long/why we werent chosen for this property, she said they don’t like to ‘harass’ landlords... harass and communicate with are different things in my eyes having worked in sales. I was then rushed off the phone and have since found a property made an offer and paid deposit in same day. If you want anything doing quickly as new renters avoid this one! Have received an apology from the manager which I fully accept and understand we are in difficult times but was very disappointed with the service we were given.

Reply from agent

Dear Laura, We are sorry that you feel disappointed with the communication process. We are witnessing incredibly high levels of demand across all types of property and are receiving multiple applications for each tenancy. As you can imagine, our office phone lines are incredibly busy. Regardless of Covid, our policy has always been to give Landlords the choice over tenant and time to make an unpressured decision that is right for them. At the same time our role involves managing expectations from many excellent would-be tenants, some of whom inevitably get let down. We do not like telling good tenants they have been unsuccessful and only wish we had more properties available to rent right now! I can see you viewed this property on a Friday and that you were contacted the following Wednesday once the Landlord had made their decision. We can understand your frustration and are sorry that it was not possible to give you an answer sooner. Where circumstances allow and a Landlord makes a quick decision, we are able to turn things around very quickly – our record from application forms to move-in being just 3 days! We are only sorry this wasn’t possible in your case. We are really proud of our team at the moment. Some are having to work from home and those that remain in the office face an unprecedented level of enquiries and calls, whilst also observing new Covid safety procedures and working practices. Thank you for understanding. Stay safe.

Contact details
Sales Phone:

01202889088

Lettings Phone:

01202889088

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD, Dorset, UK

Under the name of Harker & Bullman, in 1988, we opened Wimborne's first lettings agency. More recently, we have added Sales which has enabled us to offer complete property solutions to people in the local area. An experienced, dynamic and friendly team are here to help and support you.

Our team

Wimborne & Bournemouth Office

Association of Residential Letting Agents
Tenancy Deposit Scheme
Residential Sales Redress Scheme and OFT Approved Code
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

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