Nikita Horton , A breath of fresh air . So professional and a charming person . We'll be sorry when she leaves as she dealt with matters quickly and efficiently! Clive and Vicky Birch.
Wimborne team were very helpful 👍🏿 …
Further Update Issue with the property has been going on since November 2023, damp still in chimney. MD not been in contact, however Jack in the office has now assising with us liasing for another quote. Bring back Nakita Horton! Update The owner of the company was very helpful, after raising the issue I had with him direct he followed it up within 24 hours and visited my property to address the issue. He is currently investigating this internally and is keeping me updated during the process. Making a bad experience into a positive experience. Previous one star comment I am a tenant and have been waiting 3 months for a maintenance issue. Chased 6 times by phone and email in the last week and still waiting for Megan to respond. I have given reasonable time to find a solution to the damp in the property and yet we have had no solution after months of raising this with H&B Bear this in mind before renting.
Viewed a lovely property which we went through the application process for, even offered extra 6 months rent as we were so keen on going ahead. Took 5 days to hear back to say we were unsuccessful, rude lady on the phone who when I asked why it had taken so long/why we werent chosen for this property, she said they don’t like to ‘harass’ landlords... harass and communicate with are different things in my eyes having worked in sales. I was then rushed off the phone and have since found a property made an offer and paid deposit in same day. If you want anything doing quickly as new renters avoid this one! Have received an apology from the manager which I fully accept and understand we are in difficult times but was very disappointed with the service we were given.
I want to preface this review by saying that prior to becoming Nicholas Humphreys, we never had any complaints with Harker & Bullman in Wimborne, as tenants. However, since being acquired we found the service absolutely awful. Not only that but upon vacating, we ended up in a TDS Dispute as the agents were trying to unfairly deduct from our deposit for so called 'fees' which we never saw any evidence for. Unsurprisingly, we won the dispute and got our deposit back but this took months. I personally would avoid Nicholas Humphreys at all costs.
Probably the worse letting agents I’ve had the misfortune of dealing with. The first appointment was cancelled 10 minutes before viewing when I was already on site after driving an hour to get there. The second appointment was a sure thing according to their lettings team and again, it was cancelled right at the last minute. Imagine letting these guys letting out your property. Absolutely appalling service. I’m glad I never ever rented a property from them.
Incredibly unprofessional company lacking any form of integrity or professionalism. Its like a step back to the 1980s in terms of service and setting. Lettings managed by someone with zero expertise in lettings. They have been taken over recently.... avoid
Bunch of stnuc who at their own discretion decided to take what money they thought was reasonable to finalize leaving the property !!!! I WOULD GIVE NO STARS IF I COULD.
Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD, Dorset, UK
Under the name of Harker & Bullman, in 1988, we opened Wimborne's first lettings agency. More recently, we have added Sales which has enabled us to offer complete property solutions to people in the local area. An experienced, dynamic and friendly team are here to help and support you.
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