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Nicholas Humphreys - Wimborne

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Nikita Horton , A breath of fresh air . So professional and a charming person . We'll be sorry when she leaves as she dealt with matters quickly and efficiently! Clive and Vicky Birch.

Reply from agent

Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out – we’re always here to help!

4.00 /5

Wimborne team were very helpful 👍🏿 …

Reply from agent

Thank you! We will always try and help if we can. Kind regards. The H&B Team

3.00 /5

Further Update Issue with the property has been going on since November 2023, damp still in chimney. MD not been in contact, however Jack in the office has now assising with us liasing for another quote. Bring back Nakita Horton! Update The owner of the company was very helpful, after raising the issue I had with him direct he followed it up within 24 hours and visited my property to address the issue. He is currently investigating this internally and is keeping me updated during the process. Making a bad experience into a positive experience. Previous one star comment I am a tenant and have been waiting 3 months for a maintenance issue. Chased 6 times by phone and email in the last week and still waiting for Megan to respond. I have given reasonable time to find a solution to the damp in the property and yet we have had no solution after months of raising this with H&B Bear this in mind before renting.

Reply from agent

Thank you Georgina for updating your google review to 5 Star, really appreciate it and am sure Bhav will continue to help you moving forward

3.00 /5
Reply from agent

Hello Jessica, Thank you for the review. Unfortunately I can't see that you are a recent Landlord or Tenant but it would be great to understand how you feel we could reach 4 or 5 stars! We are always open to honest feedback from genuine customers in case we can further improve our services. Please feel free to contact me direct on 01202 856022. Kind regards Ben Richardson (Marketing Manager)

2.00 /5
Reply from agent

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the standard of service we aim to provide, and we understand how frustrating it must have been to have appointments cancelled at the last minute. We value your time and feedback, and we will be reviewing what went wrong to ensure this doesn’t happen again. If you would like to discuss this further, please don’t hesitate to contact us directly. We’d like the opportunity to make things right

2.00 /5

Viewed a lovely property which we went through the application process for, even offered extra 6 months rent as we were so keen on going ahead. Took 5 days to hear back to say we were unsuccessful, rude lady on the phone who when I asked why it had taken so long/why we werent chosen for this property, she said they don’t like to ‘harass’ landlords... harass and communicate with are different things in my eyes having worked in sales. I was then rushed off the phone and have since found a property made an offer and paid deposit in same day. If you want anything doing quickly as new renters avoid this one! Have received an apology from the manager which I fully accept and understand we are in difficult times but was very disappointed with the service we were given.

Reply from agent

Dear Laura, We are sorry that you feel disappointed with the communication process. We are witnessing incredibly high levels of demand across all types of property and are receiving multiple applications for each tenancy. As you can imagine, our office phone lines are incredibly busy. Regardless of Covid, our policy has always been to give Landlords the choice over tenant and time to make an unpressured decision that is right for them. At the same time our role involves managing expectations from many excellent would-be tenants, some of whom inevitably get let down. We do not like telling good tenants they have been unsuccessful and only wish we had more properties available to rent right now! I can see you viewed this property on a Friday and that you were contacted the following Wednesday once the Landlord had made their decision. We can understand your frustration and are sorry that it was not possible to give you an answer sooner. Where circumstances allow and a Landlord makes a quick decision, we are able to turn things around very quickly – our record from application forms to move-in being just 3 days! We are only sorry this wasn’t possible in your case. We are really proud of our team at the moment. Some are having to work from home and those that remain in the office face an unprecedented level of enquiries and calls, whilst also observing new Covid safety procedures and working practices. Thank you for understanding. Stay safe.

1.00 /5

I want to preface this review by saying that prior to becoming Nicholas Humphreys, we never had any complaints with Harker & Bullman in Wimborne, as tenants. However, since being acquired we found the service absolutely awful. Not only that but upon vacating, we ended up in a TDS Dispute as the agents were trying to unfairly deduct from our deposit for so called 'fees' which we never saw any evidence for. Unsurprisingly, we won the dispute and got our deposit back but this took months. I personally would avoid Nicholas Humphreys at all costs.

Reply from agent

Dear Alice, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address the concerns you’ve raised. Regarding the deposit dispute, we would like to clarify that Alice was on a 12-month tenancy agreement, which she agreed to at the start of the tenancy. This included the terms and conditions related to charges and fees, which were clearly outlined in the contract. Upon being released from the contract, Alice initially agreed to the charges but later contested them, leading to the TDS dispute. While the adjudication process ruled in her favour, we want to emphasise that all charges were applied in accordance with the agreed-upon terms of the tenancy. We understand that the dispute process can be lengthy and frustrating, and we regret any inconvenience this may have caused. Our aim is always to act fairly and transparently, and we appreciate your feedback as it helps us improve our services. If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to us directly. We value your input and hope to have the opportunity to restore your confidence in our services. Kind regards, Nicholas Humphreys Lettings

1.00 /5

Probably the worse letting agents I’ve had the misfortune of dealing with. The first appointment was cancelled 10 minutes before viewing when I was already on site after driving an hour to get there. The second appointment was a sure thing according to their lettings team and again, it was cancelled right at the last minute. Imagine letting these guys letting out your property. Absolutely appalling service. I’m glad I never ever rented a property from them.

Reply from agent

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the standard of service we aim to provide, and we understand how frustrating it must have been to have appointments cancelled at the last minute. We value your time and feedback, and we will be reviewing what went wrong to ensure this doesn’t happen again. If you would like to discuss this further, please don’t hesitate to contact us directly. We’d like the opportunity to make things right

1.00 /5

Incredibly unprofessional company lacking any form of integrity or professionalism. Its like a step back to the 1980s in terms of service and setting. Lettings managed by someone with zero expertise in lettings. They have been taken over recently.... avoid

Reply from agent

Dear Chris, We are extremely disappointed that you have left 1 star Google review. Harker & Bullman have always strived to provide the best service to both our landlords and tenants for over 30 years. We have a very knowledgeable team that have been with Harker & Bullman for over 8 years with a wealth of knowledge and experience. We have looked into your details and are unable to locate you as a customer of Harker & Bullman. Please can you send an email to myself directly to look into this matter for you at:bhav@harkerandbullman.co.uk with more detailed explanation and we will get back to you. Kind Regards Harker & Bullman

1.00 /5

Bunch of stnuc who at their own discretion decided to take what money they thought was reasonable to finalize leaving the property !!!! I WOULD GIVE NO STARS IF I COULD.

Reply from agent

Hello Dave. We were really sorry to read your review and are a little confused to be honest- there have not been any Harker & Bullman tenancies under the name of Johnson which have ended recently! Please will you contact scott@harkerandbullman.co.uk with the details and we will look into things as a matter of urgency. We have strict procedures in place regarding the end of tenancies and deposit returns - both the Landlord and Tenant sign to agree any deductions against the detailed inventory compiled at the tenancy start, so we would never deduct any monies without authorisation. We see you have left a high number of negative, aggressive and rude reviews on Google... Hopefully our many other positive reviews and website testimonials demonstrate the professional nature of Harker & Bullman and the respect we have towards all of our Landlords and Tenants.

Contact details
Sales Phone:

01202889088

Lettings Phone:

01202889088

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD, Dorset, UK

Under the name of Harker & Bullman, in 1988, we opened Wimborne's first lettings agency. More recently, we have added Sales which has enabled us to offer complete property solutions to people in the local area. An experienced, dynamic and friendly team are here to help and support you.

Our team

Wimborne & Bournemouth Office

Association of Residential Letting Agents
Tenancy Deposit Scheme
Residential Sales Redress Scheme and OFT Approved Code
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available