Tremendous patience and empathy during a very difficult and drawn out transaction

When Leanne told me that she was handing over to Jo, I was concerned that I would not get the same level of service. I need not have worried! Jo took over seemlessly and tolerated my occasional rants about the situation, whilst remaining calm and polite. She always had the answers to my questions immediately and responded well. She has worked tirelessly in chasing solicitors etc and always keeping me informed. I am so grateful to her for all her efforts