Efficient, friendly, helpful Lily

Dealing with Lily is always a pleasure. She is always friendly and polite, always on time and professional. I prefer to deal with her with home visits as she remembers to be careful to not let our indoor cats out, and is always willing to remove shoes without reminders. She is efficient, and always quick to get back to emails. She is great at keeping in touch regarding appointments, and lets us know as soon as possible of any changes. She is always mindful of the fact that this is our home.