How the personal touch can be a winner

Nony was insightful, very focussed and clearly knew the business inside out. Her great strength was knowing and understanding exactly what we wanted and keeping us fully informed. I really do miss receiving my Friday night update on the property sales from her - that email alone was an incredibly helpful and reassuring - packed with information and sent with a lighter, personal tone that really helped in the very stressful world of buying and selling. That level of engagement was rarely seen by me in my year-long experience of the property market and was very powerful in establishing a level of trust between client and estate agent. Very trusting, easy to deal with and would be very happy to do business again.