Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Just the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.

One star for your Windsor branch who I cannot find on here! Think they should focus more on being estate agents instead of financial advisors with their sarky little attitudes. Trying to belittle people who probably even get paid more than them!

Went to view a property marketed by the Frost Partnership today on Arthur Road, Windsor after traveling from Ealing. I arrived 45 minutes early and called the agent to confirm the viewing. 30 minutes later I was called and told that an offer had been accepted and the property was now sold. 1). There was no intention of meeting me at the property and it completely wasted my time 2) If I was selling the property and I had two prospecting buyers in the Market i would be looking for the best offer. Something that that Frost Partnership sales team didn't have the patience to test today. I would never buy with an agent that wasn't respectful of time nor sell with an agent that wasn't willing to do the due diligence to get me the best offer possible.

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.

I rented a house through Windsor Branch and dealt with Jackie Thomson. Worst possible customer service! Took nearly 2 months to get my undisputed deposit back ( luckily I didn't need the money). I then had to go to the Tenancy Deposit Scheme to get the rest of my deposit back, luckily I had proof that they were trying to claim damages from me that was on the check in report or on their own photographs before I moved in. Really glad TDS found in my favour and I got most of my money back! I would never rent or buy from this branch as the behaviour is unethical. I'm happy to show my report to anyone that needs it! Just really glad that the people that came to view house when we still lived there saw how badly we were treated and decided not to rent from them! Please make sure every bit of damage is on your check in and don't believe when they say it doesn't matter as fixtures are old as they try to withhold your deposit. They did same to tenants before me too!

Horrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...