Whilst the moving in process to our rental property and everything managed by Jo (the lettings agent) was fantastic and efficient, we proceeded to have a shocking experience when trying to vacate the property. Having moved in to a heavily furnished property, the check-out and inventory process was absolutely atrocious, we feel like we have been held to ransom for missing/damaged items that the agency have not been able to successfully locate (or bother trying) on check-out. Whilst we disagree with the charges for cleaning that we incurred we accepted them, what we do not accept is charges for the missing and damaged items that Frost can not be bothered to look for and instead unfairly pass these costs onto us. In the meantime we continue to await our deposit due to incompetency on the part of the agency.