Thank you for your feedback. When you viewed the property it was not clear if the boiler was electric or gas you being a gas engineer did not pick this up. Once established what type of boiler this was the landlord offered you a reduction in rent which you accepted. Recently you reported the boiler was faulty the landlord authorised the replacement and was fitted in the correct timeframes. We cannot govern what neighbours do, when you reported the issue the council were notified. Regarding your deposit this is lodged with the DPS. We use a third party inventory clerk who reported the works required and deductions were made from the deposit. If you feel these deductions are not justified you can dispute them with the DPS who will agree with you or the inventory clerk and award accordingly. We pride ourselves on the high level of service we offer with many pleased landlords, vendors, purchasers and tenants. Martin & Co