Hi Kyle.Thank you for your comments. Best wishes to you for Christmas and the new year. Martin & Co Wokingham

Hi Luke. I am sorry about the situation with your window. We did not ignore the matter. We passed it to the landlord. Unfortunately it is not our call whether some items get fixed or not. In this instance we recommended a repair. Regarding your end of tenancy - I expect this is what you are referring to - damages were claimed from your deposit. The DPS (not us) agreed with the landlord's claim for damages, backed up by evidence that we provide by way of an independent check-in and a check-out. This is industry standard. Our agency does not benefit in any way from maintenance (no mark ups) - in fact we prefer it when the deposit is returned in total because that means less work for our team. We do write to all tenants to explain how to ensure they get 100% of their deposit back and send a copy of the checkin as a reminder of how the property was handed over at the start. I understand that you feel we did not display sufficient 'compassion and care' for which we apologise. I hope your current housing situation is more positive. If you want to talk about any of this, please contact me in the office. All the best, Erica

Dear Michael We have absolutely no record of you either in sales or Lettings. I’ve just carried out a thorough search of our live and our archived records. Please can you call me on 0118-334-2389 so we can look into this? All the best Erica

Hi Yusuf - Unfortunately, we are unable to provide information about our properties, if you do not give us any contact information. This is to protect the owner's property, and also, if the enquiry leads to a viewing, then to protect our staff. We wish you good luck with your house purchase.

Jenny, we contacted you and you acknowledged that your review was actually meant for another agent in Wokingham! When you get a moment, we would be most grateful if you could delete this erroneous one star rating. Many thanks, from the Martin & Co Wokingham team.

Dear Herman. Yes, you are on our system, and we did send you properties on email that related specifically to the property that you were seeking. Our usual practice is to follow up with a phone call, but we were unable to get through to you. Unfortunately, the reason you did not receive the email was that your email address was recorded incorrectly in our system. We do apologise for this and hope that you have managed to find a property that suited your needs.

We are unable to find any record of you in our systems. Therefore, I can only conclude that you have mistaken us for another agent. Please delete this erroneous and defamatory review. Thanks.

Dear Jack, We are not sure if you have the right estate agent as we could not find any records of a tenancy under your name. Furthermore, your comments do not match with the service levels that we provide to our tenants and so we can only conclude that you are mistaken in this review of our company. Kind Regards Martin & Co Wokingham

Hello Nabil. We would like to extend our apologies for the issue you have highlighted. We pride ourselves in offering the best customer experience, so really value your feedback. We immediately corrected the inadvertent error and would like to thank you for bringing this to our attention. Thank you, Martin & Co Wokingham