Element have been kind, prompt and thorough since my first interaction with them! Having come from a stressful house environment - searching for a new rental property seemed daunting and anxiety inducing. Josh understood my needs and was readily available, making finding the right space exciting and simple. The onboarding and in-tenancy experience is a real treat - with an easy to use app available to sign up for utilities and simple online system to flag any maintance or repair issues. On top of this - Cos and the team are always by your side - giving a real human touch to it all. Since moving in, I feel a sense of stability and looked after thanks to the team. I couldn't recommend them enough - it's hard to come by such a personable and great agency in the London rental market.