I tried several times to call this office, I am told every time that all agents are on the phone, I leave a message but no response back. I am attempting to sell the property of a deceased relative. It is frustrating to be told this office cannot get through to my cell phone number in the US. This office are the only people who are not able to connect to that number. I have clients and family from the UK using that very same number to reach me almost every day. Emails to this office go unanswered for days. I called a different Whitegates office today and my experience with them was the complete opposite, outstanding service, professional and helpful. Whitegates Woolton/Allerton you need to look at your service level and try harder to meet client needs. You do a disservice to the Whitegates brand when you are so cavalier with new inquiries. Based on my experience over the phone (3-4 calls) and 3-4 totally unhelpful emails over a 10-day period I would not want your office trusted with the sale of any property.

Booked a viewing at a property and was allocated a time slot. When I turned up for my viewing all was going well until the lady conducting the viewing let somebody else in the property whilst I was still viewing. I had only been in the property for few minutes. Very unprofessional and not very good considering the current climate. I have viewed many properties over the last few months and never experienced this anywhere else. I rang up to complain and was told they book people at the same time - what's the point in booking a viewing if this is the case? I was not not advised this would be the case when booking the viewing, had I have known I wouldn't have wasted my time.NegativeQuality, Professionalism

Did not get back to me

Do not rent or buy a property through Whitegates.I rented a property from them and when I moved in the house was dirty and there were even dead flys on the window sill.When I complained I was told that we did not request the property to be cleaned before moving in! Furthermore we were left without hot water for 4 weeks,as the boiler broke down.The boiler had previosly broken down and the engineer suggested the parts to fix the problem but Whitegates refused to pay for the parts and just got the enginner to clean the boiler instead. When the boiler broke down for a second time I made Whitegates aware there was no hot water and I was told that the landlord did not have the money to carry out repairs! as the boiler powered the shower not only did I not have any heating I could not get washed in hotwater for nearly a month. Also we were left without a valid gas safe certificate for over 5 weeks.When I asked why the gas safe was allowed to expire I was told by the branch manager that there was a grace period allowed in the legislation,which was false.When I advised there was no grace period I was told more false information and then was later advised by the branch manager that they were not aware of the legislation ,so why tell me previously there was a grace period if they did not know what the legislation was! when pulled up on key points the branch manager would not answer certain points or completley refuse to answer questions. I would not use Whitegates again as I feel I was purposley told false information or I was told false information because they had not kept up to date with current legislation,either way I would have no confidence in them that they know what they are doing. I fear that Whitegates are only concerned in taking your money and they don't care about customer service or putting the customers interests at heart. I have given one star as there was 1 member of staff that was helpful but definetley not the branch manager who lacked any compassion in my opinion and was unwilling to sort any issues out.

Never get repairs done if your renting from them