House purchase

Having recently purchased a property through Nicol and Co I have been pleased with many aspects of their service. For example, I received excellent assistance from Leanne in chasing all parties involved to help secure a prompt completion. My reservations are more to do with the transparency of the sale, for example I received no written details of my offers or the acceptance of a revised offer. Overall I was left with a sense some parts of the business tried hard but unforuntately on this occasion something just spoilt the result each time. Nothing summed this up better than when I collected the key. I was given a lovely gift box, but upon opening it found it addressed to another family – a nice gesture but just not getting it quite right! That said, I have only purchased one other property and service was better from Nicol and Co, hence the four stars. I'm not sure what that says, perhaps it may just be an industry standard..