Landlords avoid Martin & Co. Since the franchise was combined with Sheffield the service has declined. A fully managed contract; we had to write the property listing detail (their attempt wasn't even credible as a joke), we have to prompt the agent to chase late payment - on one occasion they had received payment but chose not to transfer it, they now suggest an inventory (unfurnished) is an extra charge and if you don't undertake it deductions from the bond are impossible, the mid-term inspection (if they're not too busy and actually have time to do it) doesn't match the property - we've lost a bedroom and downstairs WC and the level of detail isn't much beyond the property exists, need to speak to someone - they are busy, and no, they won't call you back (your tenant will also have difficulty contacting them too). You can't have contact details for YOUR tenant because of the Data Protection Act, you can't have a copy of the tenancy agreement because it belongs to them! The recent requirement to provide smoke detectors - Martin&Co email advising of the requirement stating if you don't reply immediately a contractor will be sent to install, obviously the already fitted mains powered alarms are not listed on the inventory and no, despite not replying to the email they didn't send a contractor out. I could continue.....