I went to look at a property last week which was in need of many repairs. When I mentioned this to the agent she had to ask what repairs I meant so obviously hadn't inspected the property herself. I asked her what should be standard questions asked by a potential tenant and she looked like a deer in headlights and couldn't answer me. When I asked if the landlord was responsible for tidying up the garden before a tenant moved in she said no, it is the tenants responsibility. I then mentioned that the garden was overgrown and needed attention; she tried to tell me the property had been empty a few weeks and that's why it was overgrown (it was at least a couple of years worth if it had ever even been touched before). I then asked the agent to contact the landlord to see if they would be willing to see to the garden and the repairs before putting an application in and she said she would get back to me. I didn't hear from anyone so I called today and the agent told me someone has put an application in already and it's going through referencing! When I said I'd asked her to get in contact with me she lied again and said she had told me at the viewing that I needed to go into the office and fill out forms?! Completely unprofessional and obviously don't care about the state of the properties they are letting.