From my first enquiry about a property for sale.. the staff there didn't seem to know which property I was talking about (even though it'd only gone on the market a few days earlier). Once we established which property I was enquiring about, I made an appointment for the Thursday of that week. On the Wednesday night, because I hadn't received a confirmation email for the appointment, I checked the property address on rightmove ready to enter the address in my sat nav as I was making a 400 mile round trip to view this property, and they were aware of this.. Good job I did check the address with rightmove, as it was only then that I discovered the property had, had an offer accepted on it and was sold subject to contract. I called them to ask what was going on, and why they hadn't informed me the property had already been sold, specially as they knew I was making such a long journey.. Apology was made, and the matter forgotten about. The next day, as I was continuing with my house search, I noticed the same property was now not sold, and back on the market.. Briscombe Nutter and Staff, knowing that I was prepared to travel so far, unbelievably still hadn't called to let me know of the new property status. I called again, made a new appointment and eventually got to view the property.. I liked the property enough to call and make an offer.. "Sorry, we can't put the offer forward today, as our negotiator isn't in the office for the rest of the day, but he'll call you first thing in the morning" was their reply.. Next morning.. no return call.. I had to call them again to put my offer forward. Offer rejected (fair enough, i don't have a problem with that part). Around 30 minutes later I called to make an improved offer, but yet again, the negotiator not available.. "He's out on a valuation" they said.. I replied, "Well surely he's got a mobile phone you can contact him with when people are trying to put offers forward", The story then seemed to change, and now the negotiator was in a meeting and couldn't be contacted. This was on Friday morning, and at the time of writing this review (Monday lunchtime), I still haven't had my call returned. I have decided to give up on this property, not because I don't like it, or the area, but because I have absolutely no confidence in this agent being able to complete the deal hassle free and smoothly.