Rented my flat (which had been completely done up and had a new kitchen a bathroom) When it came to taking it back the flooring had been completely destroyed with water damage which they tried passing as “wear and tear” the kitchen and oven we’re filthy and hadn't been cleaned and the bathroom was filthy as well. They asked if the Tennant could paint the walls which I agreed as long as they were painted back however this did not happen and they refused to get the tenant to paint back or compensate me When I tried to complain they weren’t interested and said it had been checked over by one of their managers and they were happy to hand it back at that standard. After multiple attempts to get them to come and have a look they weren’t interested at all. Do not rent through them it’s more hassle then it’s worth and cost me a lot of money!!