Rating a 1 star as this is the lowest I can rate, but would rate 0 if I could. 'Moved in today' - but moved straight out. The place was infested with cockroaches, mould, holes in the wall, unsafe electrical outlets and overall no 'deep clean' which was said they had done. It was unlivable and not in the same condition when I had viewed it. They were so unhelpful and actually when speaking to one of the staff members on the phone about this issue, she hung up on me because she was so annoyed. They tried to cover their backs and said someone had been in this morning at 9am to do the checks when infact they then changed their story to Friday which was the last check, and as I was reading through reviews, they've obviously lied and done this before. Absolutely outrageous customer service. I've never been spoken to so rudely in my whole life, especially by estate agents when they're there to 'help' you, especially when the issue isn't your fault. I also had no apology at all throughout today, and when I went back into deliver the keys, they were happy considering what had just happened. Considering it was supposed to be an exciting day, they turned it into an extremely unpleasant one. DO NOT GO THROUGH NORTHWOOD.