Agency uses heavily edited photos as evidence - Photos had filter on them. I got charged £500 cleaning fee after I cleaned the flat and had carpet professionally cleaned. I think it’s just sad how this agency is operating and anyone who works there should be ashamed of themselves. I wish I could put photos that been used as “evidence” of a messy flat. Just disgusting practice. For any future tenants: take as many pictures when you move in and when you move out because they will try to take as much money from you.