Do NOT lease a property from Northwood! They were incredibly rude on the phone when I called up to complain that they hadn't cleaned the property prior to my moving in. As it was written in to the contract that they would do a professional clean it means that they had cut corners when preparing the property. This is at the expense of the tenant and probably also the landlord. I have never been spoken to so rudely by someone who is supposed to be providing a services. Stay well clear of them!!