Billy, thanks for your review. Sorry for the delay in replying on here, I'll reply in the same was as I did to your comment on facebook: As you well know, the reason the completion couldn't happen when planned as the mortgage lender of the deceased who owned the property took far more than the three days as they promised to get the redemption figure out to the sellers solicitor. Nothing we, the solicitors or anyone else could do about that except the lender, who were probably impacted by the rush of completions at the end of the stamp duty holiday. Of course as you said to me on the 22nd of June, you had no plans to tie the purchase into your sale, it was just opportune. Of course you could have exchanged and completed much earlier but for your initial delays in getting the ball rolling after the sale was agreed and then the delay in giving your solicitor some information at the beginning of June so that she could exchange and complete. The sellers allowed you to move your property into the house to help with the situation though I fully appreciate you were still at some inconvenience. The property had been vacant for 2 plus years and we had not contact with the owner whose family live in Ireland so had never visited it so no one was able to tells us about the appliances besides which no agent would ever provide a warranty on appliances and you had every opportunity over the 6 plus months the sale took to check them yourself or have them checked. I still appreciate the inconvenience of finding that they didn't work. A contractor was arranged to remove items of furniture from the property before exchange of contracts. He did so but didn't remove the washing machine as he was going to need to remove the work surface to do so so felt it was fitted and left it. I wasn't aware of the bags of the rubbish in the yard as hadn't notice them on my last visit there. The property has been empty beyond the odd check to make sure it was secure so I had no reason to think any rubbish would have appeared. As I said yesterday though, I am more than happy to arrange for someone to come and collect it but as yet you have not taken me up on that offer. The access to store your furniture before exchange of contracts gave you an opportunity to see it before the delayed exchange and completion and that was on top of the arrangement agreed between solicitors that you would have the opportunity to inspect it before exchange took place. You didn't take that option up on the day you were initially supposed to exchange but the access to store your furniture gave you another chance. I appreciate your frustration at how things ended and the unexpected delay but you have never been 'lied' to, maybe you'd consider withdrawing that part of your review when things have settled down. I remain willing to arrange for someone to collect the rubbish. All the best for the future, Chris.