Victoria, thankyou for your review and I'm sorry you had an unpleasant experience renting through us. I arrived shortly after you left the property (just days actually) in February last year and it is no longer rented through us. We endeavour to make sure that properties are clean before we rent them out and tenants are expected to leave them in the condition they received them-cleaned to a professional standard. While Sandcroft Road appear to have been a more dated property the images you have shared show it was not in the condition that we would want one of our properties to be. I believe that you didn't have the opportunity of seeing the property yourself before you moved in which may not have helped the situation. I have seen the email you sent complaining about the situation and the reply was in my view less than satisfactory. As you say we can't force a landlord to do work of this nature to a property but I think there was maybe more that we could have done to assist. I'd be interested to know what lead you to raise this so long after leaving the property but appreciated the intervening months have been slightly 'distracting'. I would like to make some amends for the experience you had so would like to offer £150 towards the cost of getting the carpets and oven cleaned. It's in recognition of the fact that the way you found things was less than ideal and our response was not everything it could have been. Please email me at chrisray@northwooduk.com or call on 01904 638999 so we can work out where to send a payment to and if you wish to discuss the matter further. Thanks again for bringing it to our attention and I can assure you that this not a typical experience of renting though Northwood in York and I will continue to work hard to make sure it doesn't hap[pen on my watch. Chris-Branch Manager