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Belvoir - Aberdeen

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

They were professional at running the property but could be more meticulous when advertising in even simple ways such as signs in windows.

2.00 /5

Initially a great agency to work with. They sped us through the application process and were very kind and easily contacted throughout. However if you requested anything for the flat in your application you can be assured it won’t be fulfilled. It’s taken over a month since moving in for anything to be done regarding missing appliances and also a safety hazard below the flat. Although we understand they are not fully at fault and it lies mostly with the landlord, as an agency they should take more initiative ensuring their tenants are taken care of rather than us having to chase them up and remind them each week to carry out what was requested before we paid deposit. Although this may be an anomaly for Belvoir Aberdeen, be cautious.

1.00 /5

Review of Belvoir Aberdeen and Property at 4B Trinity Lane, Aberdeen I lived at the property managed by Belvoir Aberdeen, located at 4B Trinity Lane, from August 2024 to December 2024. At first, the property appeared better than expected compared to the online images. It was mostly renovated, fully furnished, and seemed ideal. However, my experience during my tenancy was deeply concerning and requires attention. Surveillance Without Consent: I discovered that cameras had been installed inside the property, excluding the storage room. This is a serious breach of privacy and is unlawful under UK surveillance and tenant rights laws. The presence of cameras violated my reasonable expectation of privacy within my home and caused significant distress. Health and Safety Hazards: There were multiple incidents that jeopardized my safety and well-being. The water supply was compromised due to an upstairs neighbor’s property issues, including a large hole that led to water contamination. Additionally, the power supply, including water heating, was intermittently turned off, creating further hardship. Illicit Coercion and Abuse: During my tenancy, I was subjected to disturbing incidents involving my neighbor, who coerced me into using substances such as marijuana and Xanax, under circumstances I believe were orchestrated. This has raised serious concerns about the safety and integrity of the living environment provided by Belvoir Aberdeen. Invasion of Privacy and Monitoring: I became aware that my mobile phone and personal activities were being monitored. Incidents included individuals knowing specific details about my private conversations and actions within the flat. For example, individuals across the street appeared to observe my activities, and my phone number became public knowledge without my consent. Key Denial and Financial Coercion: Despite multiple requests, I was not provided with my own set of keys. This created unnecessary dependency and vulnerability. Moreover, the company ceased collecting rent during my stay, which I believe was a calculated effort to exert control over my situation. This led to severe stress, malnutrition, and low blood pressure as I struggled to maintain basic living standards. Harassment and Legal Violations: My partner and I were subjected to surveillance of our private interactions, including intimate moments and personal conversations. Additionally, attempts to report these incidents, such as financial discrepancies with my bank, were obstructed. These actions constitute serious breaches of tenant rights, privacy laws, and human dignity. While I acknowledge that rent arrears have accrued, squatter’s rights and legal protections require landlords to address such issues through the appropriate legal channels rather than engaging in unlawful practices. I intend to bring these matters to the attention of the Magistrates’ Court, as the cumulative actions of Belvoir Aberdeen and associated individuals are not only unethical but also illegal under UK law. Tenants deserve to feel safe, respected, and protected in their homes. I hope this review serves as a call for accountability and improvement in the practices of Belvoir Aberdeen

1.00 /5

Review of Belvoir Aberdeen and Property at 4B Trinity Lane, Aberdeen I lived at the property managed by Belvoir Aberdeen, located at 4B Trinity Lane, from August 2024 to December 2024. At first, the property appeared better than expected compared to the online images. It was mostly renovated, fully furnished, and seemed ideal. However, my experience during my tenancy was deeply concerning and requires attention. Surveillance Without Consent: I discovered that cameras had been installed inside the property, excluding the storage room. This is a serious breach of privacy and is unlawful under UK surveillance and tenant rights laws. The presence of cameras violated my reasonable expectation of privacy within my home and caused significant distress. Health and Safety Hazards: There were multiple incidents that jeopardized my safety and well-being. The water supply was compromised due to an upstairs neighbor’s property issues, including a large hole that led to water contamination. Additionally, the power supply, including water heating, was intermittently turned off, creating further hardship. Illicit Coercion and Abuse: During my tenancy, I was subjected to disturbing incidents involving my neighbor, who coerced me into using substances such as marijuana and Xanax, under circumstances I believe were orchestrated. This has raised serious concerns about the safety and integrity of the living environment provided by Belvoir Aberdeen. Invasion of Privacy and Monitoring: I became aware that my mobile phone and personal activities were being monitored. Incidents included individuals knowing specific details about my private conversations and actions within the flat. For example, individuals across the street appeared to observe my activities, and my phone number became public knowledge without my consent. Key Denial and Financial Coercion: Despite multiple requests, I was not provided with my own set of keys. This created unnecessary dependency and vulnerability. Moreover, the company ceased collecting rent during my stay, which I believe was a calculated effort to exert control over my situation. This led to severe stress, malnutrition, and low blood pressure as I struggled to maintain basic living standards. Harassment and Legal Violations: My partner and I were subjected to surveillance of our private interactions, including intimate moments and personal conversations. Additionally, attempts to report these incidents, such as financial discrepancies with my bank, were obstructed. These actions constitute serious breaches of tenant rights, privacy laws, and human dignity. While I acknowledge that rent arrears have accrued, squatter’s rights and legal protections require landlords to address such issues through the appropriate legal channels rather than engaging in unlawful practices. I intend to bring these matters to the attention of the Magistrates’ Court, as the cumulative actions of Belvoir Aberdeen and associated individuals are not only unethical but also illegal under UK law. Tenants deserve to feel safe, respected, and protected in their homes. I hope this review serves as a call for accountability and improvement in the practices of Belvoir Aberdeen

1.00 /5

Customer service was poor and there was no coordination whstsoever of dealings.

Reply from agent

Good Morning Chinedu, Thank you for taking the time to review Belvoir Aberdeen. I have looked through our system and cannot find a record of you. Please call … More

1.00 /5

Lazy workers, never on time to appointments if they even bothered to call and cancel. Lied about how clean the apartment was and left us with black on us from the surfaces. Workers were unprofessional constantly and didn’t care.

Reply from agent

Hello Sam, Thank you for your feedback and we're sorry to hear your experience was not up to our usual standards. I would appreciate the opportunity to discuss this further with you to investigate what has happened and to ensure this isn't repeated in the future. Skylar

1.00 /5
Reply from agent

Good Morning Scott, Thank you for taking the time to review Belvoir Aberdeen. I am disappointed to see it is a low score, this is not what we aim to achieve and would love the opportunity to discuss further and improve our service. If you would be available to discuss further, please call us on 01224 968000 or email Aberdeen@Belvoir.co.uk. Kind Regards, Ann Spence Office Manager

1.00 /5

Got misgendered on the phone. Was asked if I was David. Deeply upsetting.

Reply from agent

Good Afternoon Sophie, Thank you for taking the time to review your recent experience with Belvoir Aberdeen. Please accept my sincere apologies for this, I have spoken to the team member who took your call and they had misread our viewing agents calendar and thought someone had booked the viewing on your behalf, as they could only see 1 viewing for the property you were interested in and that was booked under David. Upon realising their error, my colleague did apologise for the offence caused and successfully located your viewing. We do have a lot of leads who book viewing on behalf of their friends or family and use their own name to do so, which I think is where this innocent mistake has been made. If you would like to discuss this further, please do not hesitate to contact me on 01224 645707. Kind Regards, Ann Spence Office Manager

1.00 /5

My daughter has been left without hot running water for over a month, but Belvoir didn't deem this an emergency. Having to pay to go to a gym or swimming so they can get a hot shower. Just unacceptable..

Reply from agent

Good Afternoon Brian, Thank you for your review. I understand this is a frustrating situation for your daughter and of course yourself and apologise for this. Due to the convoluted nature of the issues, I would appreciate the opportunity to discuss this directly with yourself via a phone call. Can you please reach out on 01224 645707 and ask for myself. Kind regard, S Atkinson, Managing director, Belvoir Aberdeen

1.00 /5
Reply from agent

Hi Lauren, Thank you for taking the time to submit your review. We are sorry that we missed the mark with you and would love an opportunity to discuss this further to improve our service. If you would like to reach out to us, please email us at Aberdeen@Belvoir.co.uk.

Contact details
Opening hours
Monday-Friday: 09:00 - 17:00
Address

24 Rosemount Place, Aberdeen, AB25 2XU, UK, AB25

About

At Belvoir Aberdeen, we take immense pride in being the cornerstone of real estate expertise in Aberdeen, Scotland. With a rich legacy and a dedicated commitment to serving our clients, we stand as your premier choice for all matters concerning property sales, purchases, lettings, and management in this vibrant city. Our Commitment: Dedicated to exceeding expectations, our agency is founded on the principles of integrity, transparency, and unparalleled service. We understand that every property transaction, whether buying, selling, or renting, represents a significant milestone in our clients’ lives. As such, we approach each interaction with the utmost professionalism and a personalized touch, ensuring a seamless and stress-free experience. Local Expertise: With a team of seasoned professionals deeply rooted in the Aberdeen community, we possess an intricate understanding of the local real estate landscape. Our in-depth knowledge of the area’s neighbourhoods, market trends, and property values empowers us to guide our clients towards making informed decisions, tailored to their unique needs and preferences. Comprehensive Services: Whether you’re seeking to sell your property, find your dream home, or looking for a reliable partner to manage your rental investments, our range of comprehensive services is designed to cater to all your real estate requirements. From valuations and viewings to negotiations and property management, we handle every aspect with diligence and expertise. Client-Centric Approach: At Belvoir Aberdeen, our clients are at the heart of everything we do. We prioritize building long-term relationships based on trust, professionalism, and exceptional customer service. Understanding that each client is distinct, we customize our approach, ensuring a tailored experience that meets and exceeds expectations. Explore Our Portfolio: We invite you to explore our extensive portfolio of properties, showcasing a diverse range of homes, apartments, and investment opportunities in Aberdeen and its surrounding areas. Whether you’re a first-time buyer, a seasoned investor, or a tenant in search of the perfect home, our listings are curated to match various preferences and budgets. Contact Us: Should you seek guidance, advice, or wish to initiate a property transaction, our team of experts is readily available to assist. Feel free to reach out for a consultation or to discuss your specific real estate needs. We’re dedicated to helping you achieve your property aspirations in Aberdeen. Welcome to Belvoir Aberdeen, your trusted partner in Aberdeen’s real estate journey. Let us guide you towards your property goals and exceed your expectations every step of the way.

Our team

Aberdeen Office

rightmove
Zoopla
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure

No awards information available